• Shipping Policy

1.1 Shipping Destinations & Timeframes

• Currently, we only ship orders within Lithuania.
  Standard delivery time is 2–5 business days.

1.2 Shipping Fees

• LP Express parcel terminals – standard shipping fees apply based on the size of the package.
  Free shipping is available for orders over €50.

1.3 Damaged Shipments

• If a delivered package appears visibly damaged or has been tampered with, please:
  Refuse to accept the package or take photos documenting the damage.
  Contact us immediately at info@dammos.com, providing photos and your order details.

1.4 Lost Shipments

• If a shipment is lost, we will contact the courier service to resolve the situation.
  In the meantime, we may send a replacement shipment, or if the item is out of stock, a full refund will be issued.

• Payment Policy

2.1 Accepted Payment Methods

• Bank Transfer
  Credit Cards (Visa, Mastercard)
  Apple Pay
  PayPal

2.2 Unpaid Orders

• Orders that remain unpaid or unconfirmed will be automatically canceled after 3 days.

2.3 Bank Transfer Payment Details

• If paying via bank transfer, please use the following bank details:
• Beneficiary: UAB Dammos studio
  Company Code: 307067606
  Bank Account (IBAN): LT187044090113465474
  Bank: AB SEB bankas
  SWIFT Code: CBVILT2X

2.4 Using Loyalty Points for Payments

• Accumulating Loyalty Points: Customers will accumulate loyalty points with each purchase, which can be redeemed for future orders. Details on points accumulation and redemption are outlined in the Loyalty Program Terms & Conditions
  
  Redeeming Loyalty Points: Collected loyalty points can be used as a payment method for purchases on our website. The value and redemption conditions are specified in the Loyalty Program Terms.
  
  
• Refunds for Loyalty Point Purchases: If a product purchased using loyalty points is returned, the corresponding points will be reinstated to the customer’s loyalty account.

If you have any additional questions, feel free to contact us at info@dammos.com—we’re happy to help!
You may also find answers in our FAQ page.